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Cerner Application Support Analyst
Posted By:
Reference ID: nsawyer
Industry: Healthcare IT
Job Type: Full Time
Location: , PA US
Salary Offered: Salary Amount
Experience Req: 5+

Our client in Montgomery County, PA is seeking to hire a full time Clinical Analyst with Cerner Support backgrounds. Ideal candidates must have supported multiple areas of Cerner applications. Roles range from Clinical Analyst to Senior Clinical Analyst. Relocation available. Multiple openings available.

The Senior Clinical Analyst will perform implementation activities related to support for CLIENT Acute Care Facilities that have converted and/or converting to clinical healthcare applications. Assist with escalation of issues and interacting with clinical staff in a professional manner while providing excellent customer service as the highest priority; receive, prioritize, and provide timely solutions to clinical application software, interface, and procedural problems/requests identified/submitted by the CLIENT customer. Monitor the resolution of maintenance or enhancement issues assigned by the CLIENT Customer support Center. Implement modifications to existing applications that will effectively accomplish desired objectives. Providing proactive monitoring functions in a health care environment, working with clinical applications. Provides technical support to CLIENT entities as needed. Meet deadlines and ensure continued progress toward assignment completion. Share knowledge and experience with other members of the team.

Essential Job Duties:

System Implementation

• Regularly meets with users, vendors, and IS staff to develop/modify system specifications.

• Designs solutions for applications and prepares the appropriate documentation

• Supports the implementations of applications and prepares the appropriate documentation

• Performs system testing and documentation for all phases of the application development life cycle

• Ensures strict adherence to work plans, reporting all serious deviations to management

• Performs Q/A on application functionality

• Researches and resolves implementation-related Customer Support Center tickets.

• Adheres to appropriate CLIENT Project Management standards.

System Maintenance/Support

• Researches and resolves Customer Support Center Tickets including major application upgrades.

• Adheres to CLIENT Service Level and Change Management Policies.

• Establishes and maintains regular communications with user community

• Adheres to appropriate CLIENT Project Management standards

• Provides on-call support as scheduled.

Administration and Oversight

• Effectively trains analysts in performance of their duties as required

• Provides technical support and guidance to other team members as required

• Maintains Service Excellence principles

• Prepares and promptly submits all routine and special reports.

• Interviews applicants for vacant positions as needed using appropriate interview techniques.

• Contributes to performance evaluation of junior staff members as needed.

• Keeps management well informed of activities, needs, problems.

• Performs other tasks as required by management.

• Perform other duties as assigned


Experience Required:

Knowledge: Five or more years of Information Systems experience or related experience

Skills Required: Working knowledge of clinical system application design, development, implementation, enhancement, support methods and practices. Comprehensive working knowledge of clinical application analysis, design, build, deployment and modification as well as troubleshooting techniques. Ability to work with end users to determined software specifications, hardware requirements and process improvement workflows. Ability to create system documentation, project plans, test scripts and education materials.

Working knowledge of project management methodology, ITIL and IS standards, change control, quality and system performance methods and metrics. General familiarity of end user business practices, concepts and terminology sufficient to support the applications. Demonstrates excellent interpersonal communication and documentation skills, among facility customers and team members. Demonstrates customer-oriented service excellence principals, as outlined in CLIENT corporate standards. Working knowledge of healthcare applications
Keywords: cerner support, implementation, system testing, technical support
Job Record Number: 517
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